SoliTaire! Network

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SoliTaire! Network Help

Requirements

SoliTaire! Network games run on any Java enabled browser that uses Sun's Java Plug-in or the older Java 1.1 from Microsoft. It may run on others. The S o l i T a i r e! games should run fine on any operating system that supports the Java Plug-in, including Windows and Mac and likely others.

It is suggested that players use the latest browser technology, but the games should run just fine using older browsers. Google Chrome, Internet Explorer 8.0, Firefox 3.5 (or later,) or Safari, using the Java Plugin are the recommended configurations.

However, Internet Explorer 9 is NOT recommended because it disables Java technology by default. To use Internet Explorer 9, you will need to adjust some settings.

If you are using Firefox, it is recommended that you upgrade to at least version 3.5 since earlier versions can cause problems when switching game sizes on SoliTaire! Network.

If you have previously been able to play at SoliTaire! Network but cannot play now:

Step 1 - Reload the game page by clicking the Refresh button (looks like a circular arrow at the top of your browser) while holding down the Ctrl key.

Step 2 - Next, try to Clear your browser's temporary files (the cache.) Then try running the games again.

Step 3 - If clearing the browser's temporary files did not work then the next thing to try is to Clear the Java cache of temporary files. Then try running the games again.

Step 4 - Read through this document looking for other things that may be causing issues.

Step 5 - If the games are still not working correctly for you, you may have to reinstall the Java plug-in. Click on the button in the pink box in the next heading. (Note: You may also want to try playing the games in a different browser first.)

Step 6 - See the section: Other Problems.

If you are using Internet Explorer 9, please read this section:

Internet Explorer 9 disables Java by default (and Flash and many other Plug-ins too.) This means the SoliTaire! Games will not run on IE 9 unless you change some settings in IE9. This problem is universal and is not related only to SoliTaire! Network.

There are three ways you can solve this problem and get the SoliTaire! Games to work.

1 - Change to a different browser such as Google Chrome. Seriously. This is highly recommended!
Up until Internet Explorer 9, SoliTaire! Network strongly supported Microsoft's browser. However, we cannot endorse Internet Explorer 9 because it breaks a significant portion of many websites.

2 - Add SolitaireNetwork.com to Trusted Sites:
a - Right-Click the IE9 header area and select "Menu Bar"
b - Click "Tools" and then Click "Internet Options"
c - Click the "Security" tab
d - Click "Trusted sites" and then click on the "Sites" button.
e - Uncheck the checkbox that says "Require server verification (https:) for all sites in this zone"
f - Enter www.SolitaireNetwork.com in the box that says "Add this website to the zone:" and then click the "Add" button.
g - Click "Close"
h - Click "Trusted sites" again to make sure it is selected, then click "Custom level..." button.
i - Scroll down a little to the section "ActiveX controls and plug-ins"
j - In the section that says "Allow ActiveX Filtering" click "Disable"
k - Click "OK" and then click "OK" again.
l - Finally, you will need to close all browsers (and possibly reboot your computer) and then relaunch www.SolitaireNetwork.com and play.
m - If this process does not work for you, see steps 1 or 3. Note that this process is the same for any website that you trust.

3 - Use IE9's Compatibility Mode:
a - Please Note: This "fix" causes other parts of the site to be mis-formatted. It is recommended that you try approach #2 first.
b - Right-Click the IE9 header area and select "Menu Bar"
c - Click "Tools" then Click "Compatibility View Settings"
d - In the "Add this website" section, put SolitaireNetwork.com in the box and click "Add", the click "Close"
e - Reload the page and play.

Make sure Java is installed and enabled:

SoliTaire! Network requires that Java be installed and enabled. Most browsers do not directly support Java so you can install the Java Plug-In by clicking on the link below, or from the game pages when you see this button.

SoliTaireNetwork.com requires a Java enabled browser.

To check to see if Java is enabled:

Using Internet Explorer, Find the the Tools > Internet Options menu. Next, find the Advanced Tab. Then scroll down until you find the Java options. Make sure that one of the Java options are checked. Experiment with the JIT option. Some people need it checked and others do not.

Using Firefox, Select the Tools menu, then Options. Choose the Web Features section and then make sure Enable Java and Enable JavaScript are checked.

Other browsers can be checked in similar ways.

Clear the Browser Cache:

You can try to clear your browser's cache. It could be that the browser is trying to use an old version of the game resources.

Here is a great reference that explains step by step how to do Clear the Browser Cache for all of the popular Browsers:

www.wikihow.com/Clear-Your-Browser's-Cache

Note: Clearing the browser cache might take a minute or more to complete.

Clear the Java Plug-in Cache:

Most of the time, the reason to clear your Java cache is to force the game to download the latest version of the games. Before clearing your Java cache, you may be able to accomplish the same effect by doing this: While on a game page, reload the page by clicking the Refresh button (looks like a circular arrow at the top of your browser) while holding down the Ctrl key. If this does not work then proceed to the instructions below.

Assuming you are using the Java Plug-in (most people are,) the Java plug-in will store various resources so they do not have to be downloaded each time you play. It could be that your browser is trying to use an old version of the game resources, or is causing problems by mixing old and new resources.

For Windows:

Step 1 - Go to the Windows Control Panel and open the Java link.

Step 2 - On the "General" tab, in the "Temporary Internet Files" section, click the "Settings..." button.

Step 3 - Click the "Delete Files..." button.

Step 4 - Make sure the "Applications and Applets" checkbox is checked and then click the "OK" button. This might take several seconds or more. The Java cache will now be cleared.

The next time you launch a game it should download all of the latest versions of the game and resources and the games should work fine now.

Please Note that the procedure can be slightly different depending on which version of Windows you are running.

For Macs:

Step 1 - Open Finder

Step 2 - Go to Applications

Step 3 - Go to Utilities Folder

At this point, the procedure can be different depending on what version Mac OS or Java version you have. If Steps 4a through 8a don't seem to match your set up, then try Steps 4b through 7b

Step 4a - Go to the Java Folder

Step 5a - Go to the J2SE folder (or similar)

Step 6a - Open the Java Preferences file.

Step 7a - Select "Delete Files" under the "General" tab.

Step 8a - Check all boxes and then click OK. The Java cache will now be cleared.

-- OR --

Step 4b - Open the Java Preferences file.

Step 5b - Click on the "Network" button at the top.

Step 6b - Click "Delete Files..." (near the bottom.)

Step 7b - Check all boxes and then click OK. The Java cache will now be cleared.

The Game Pages take a long time to load:

If you experience game pages taking a long time to load, the first thing to do is to clear your browser's temporary files (cache.) If that does not help, be sure that you are running the latest version of the browser that you prefer. You can also try changing to a different browser.

Working Offline:

SoliTaire! requires that you are NOT working offline. Check to make sure you are working on-line as follows:

In Most Browsers, In the File menu, make sure there is not a check mark by Work Offline.

Can you run other Java Applets?

You can test to see if you can run other Java applets at www.jars.com. If you cannot run applets from there, you will either need to install Java or it could be that you have your permissions turned off and that you will need to allow Java to run.

If you can run other Java applets at www.jars.com but not at SoliTaireNetwork.com then you may need to clear your browser cache. If that doesn't work, then you may need to upgrade your browser. Upgrading to Google Chrome or Internet Explorer 8 or newer is recommended. IE8 is available at Microsoft's download page.

Playing for a Long Time:

This issue only appears when Using Internet Explorer and Java 1.1.

If the game fails to load completely and you have been playing several different solitaire variants (or have been playing java games on other sites without closing the browser,) then the problem is probably related to a bug in all versions of Internet Explorer that use the old Java 1.1.

The only known solutions are to use the Java Plug-In for a permanent solution, or to close the browser window and the game window and then reopen to www.SoliTaireNetwork.com and then you will be able to play some more. This clears the memory cache that IE never seems to purge on its own.

This problem does not occur when using the Java Plug-In recommended on this page. If you experience this problem often then you may want to convert to the Java Plug-In.

Wrong Sounds Playing:

Sometimes sounds are played for the wrong events. If this seems to be happening to you, clearing the browser's cache (temporary internet files,) or clearing Java's cache and then restarting your browser will fix the problem.

Sounds have a Clicking Noise:

This problem has been noticed on some older Macintosh computers. The only solutions offered are to upgrade to a newer Mac, or reduce the volume. It is also possible that using the latest Safari or Firefox browser may have solved this problem.

Cannot use the "Settings" feature, or the Settings Have No Effect:

To use Settings you must have cookies and Javascript enabled in your browser. (Also, Settings may not work correctly on Internet Explorer 6 or earlier.) If cookies or Javascript are turned off, you will only be able to play the games using their default settings. However, you can change some settings within the game for that session only. Cookies and Javascript are generally safe technologies and SoliTaire! Network highly recommends that you leave these on or enable them.

Puzzles don't seem to work correctly:

To play Puzzles and have them keep track of the puzzles won you must have cookies and Javascript enabled in your browser. If cookies or Javascript are turned off, you will only be able to play the games using random shuffles. Cookies and Javascript are generally safe technologies and SoliTaire! Network highly recommends that you leave these on or enable them.