SoliTaire! Network Help

Foreword

All SoliTaire! Network games support HTML5 technology. Support for the Java versions of the games is limited to the information on this page.

For information regarding the transition to HTML5 games, please see our F.A.Q. page.

Requirements

SoliTaire! Network games run on any computer or mobile device that supports HTML5 technology. Mobile devices should have at least 1 GB RAM and 600 pixels height (unless you want to do a lot of scrolling.) Most tablets and many high-end phones support these specs.

It is highly recommended that players keep their browsers updated to the latest version of the browser of their choice.

Players may also choose to use the Java versions of the games on computers that support the Java Plug-in. However, the Java games will eventually be removed and support for the Java games is limited. There are also known security risks related to Java technology. Although SoliTaire! Network's Java games are safe, there is a risk involved with having Java enabled in your browser.

While using the Java versions, what to do if the games will not work.

Note: Java support is limited. This section is provided as a courtesy to our players that still wish to use the Java games.

Step 1 - Check to see if Java technology is installed and enabled in your browser.

Step 2 - Clear your browser's temporary files (the cache.) Then try running the games again. Follow the instructions on this page: www.wikihow.com/Clear-Your-Browser's-Cache

Step 3 - If clearing the browser's temporary files did not work then the next thing to try is to Clear the Java cache of temporary files. Then try running the games again.

To clear the Java cache, open and use the Java Control Panel.

Step 4 - Try using a different browser.

Step 5 - If the games are still not working correctly for you, you can try to reinstall the Java plug-in.

Step 6 - Sometimes, the games will start working again after some time has passed. This could be due to a browser upgrade or a file that updates.

Step 7 - Finally, if all else fails, switch to the HTML5 games. Support for the Java versions stops with this information.

The remaining information applies to the HTML5 game versions

If the games get stuck on the Loading screen.

The solution is to clear the browser's temporary files (cache.) Then try running the games again after closing ALL browser windows or rebooting your computer.

Follow the instructions on this page: www.wikihow.com/Clear-Your-Browser's-Cache

If you are using Internet Explorer 9 or newer, please read this section:

Internet Explorer has a compatibility mode. If Compatibility mode is enabled, then the games may not work properly.

If you are using Internet Explorer 9 and are prompted to install Google Chrome Frame then that usually means you have compatibility mode turned on. If you turn it off, the games should play fine.

Information about Sounds

Audio support in HTML5 is currently poor. But industry leaders are working on the problem and we expect audio support to be in much better condition a year from now. In the meantime, audio works best in Firefox and Google Chrome browsers. If audio is important to you, then we highly recommend using one of those two browsers, whether you play on a PC or on a Mac.

On mobile, it is unknown when audio support will be added. Apple has said that iOS6 will have much better audio support for its Safari browser on both Macs and "i" devices. Soon, audio will be applied to iOS6 devices if it is workable.

Information about Google Chrome Frame

Google Chrome Frame (GCF) is a browser plug-in technology for Internet Explorer versions 6, 7, and 8. It is meant to bring those versions of Internet Explorer up to today's standards. This enables persons that wish to use those older versions of IE (or must use them for whatever reason) to play SoliTaire! Network games.

If possible, you should upgrade your browser to IE9 or newer, or choose to use a different browser. But GCF is an option that can be used if you choose to.

Please note that Google Chrome Frame is only a plug-in and it is different from the Google Chrome Browser. You will still be using Internet Explorer when you install GCF. Also, only websites that specifically enable GCF (such as SoliTaire! Network) will utilize the plug-in. So the plug-in will not change your use of IE in most cases.

Cannot use the "Settings" feature, or the Settings Have No Effect:

To use Settings you must have cookies and Javascript enabled in your browser. (Also, Settings may not work correctly on Internet Explorer 6 or earlier.) If cookies or Javascript are turned off, you will only be able to play the games using their default settings. However, you can change some settings within the game for that session only. Cookies and Javascript are generally safe technologies and SoliTaire! Network highly recommends that you leave these on or enable them.

Puzzles don't seem to work correctly:

Note that the Puzzle section has been temporarily suspended and will appear again in the future.

To play Puzzles and have them keep track of the puzzles won you must have cookies and Javascript enabled in your browser. If cookies or Javascript are turned off, you will only be able to play the games using random shuffles. Cookies and Javascript are generally safe technologies and SoliTaire! Network highly recommends that you leave these on or enable them.

Other Problems:

If you are having other problems not mentioned here or these solutions did not work for you, please feel free to contact us for further support. (Please note that email support for the Java games has been discontinued.)

Please explain the problem with as many details as possible.

IMPORTANT: It helps tremendously if you include at least the following information:
- Operating System (i.e. Windows or Mac, iPad, etc.)
- Browser you are using (Google Chrome, Internet Explorer, Firefox, Safari, etc.)
- Browser version you are using.
- Actions you have already tried from this Help page.